Privacy Policy

Your privacy is important to us. This privacy policy explains how we, Carnelian Business Services Ltd (“Carnelian”), use the personal information we collect about you when you use this website and when you use our services, as well as information you provide at our events. This document covers:

What information do we collect about you?

Carnelian collects personal information when you place an order with us for the services we provide.

We collect information when you sign up for our mailing list, either on our website or at one of our events.

Website usage information is collected using cookies.

If you contact us, we may keep a record of that correspondence. If you send us personal information which identifies you via email, we may keep your email and email address.

How do we use the information we collect?

Services

We will use your data to fulfil contracts entered into between you and us to provide you with the services that you request from us.

Website

Cookies are used on this site to track the number of visitors to our site but we do not collect any personal information nor store IP addresses locally on our site.

Marketing Mailing List

We will use the information collected to send you marketing emails which consist of information about our products, blogs, podcasts, video and social media we share, and any offers or events we may be running.

You have the right, at any time, to stop us contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please use the unsubscribe button on our marketing emails, or email us.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. For further information visit allaboutcookies.org.

We do not share your data

We do not share your information to anyone outside our company and only use it to contact you. We respect your privacy and will not sell or pass your information to anyone unless required by law.

Where do we store your data?

On iContact

iContact is a popular service used for creating and sending marketing email. Your data is protected in line with the iContact Privacy Policy.

On Dropbox

Dropbox is a cloud-based file storage solution. Your data is protected in line with the Dropbox Privacy Policy.

On SpiderOak

SpiderOak is a cloud-based file storage solution. Your data is protected in line with the SpiderOak Privacy Policy.

With Google

We use Google to provide us with email hosting solutions. Your data is protected in line with the Google Privacy Policy.

Your data rights

You have the right to ensure:

  • we process your data fairly and lawfully within the consent you have provided us
  • your data is accurate
  • the data we store is not excessive
  • the data we store is secure.

You can:

  • have your data updated and amended if it is incorrect, out of date or incomplete
  • restrict the level of processing or automated processing
  • know how long we keep your data
  • ask us to erase your data at any point and be forgotten (unless required by law)
  • ask us to provide details of your personal data we hold.

You can do this by using the unsubscribe button on our marketing emails, or by emailing us. If you email us we may need to verify your identity before we can speak to you  about the data or act on your instructions.

How long do we keep your data?

We will review the data we hold every three years.

Marketing Emails

We may occasionally remove data from our mailing list, if there has been a significant period of inactivity (eg no email opened for a couple of years). If we do this, we will email you to let you know we are considering doing it, and you have the right to continue receiving mailings, or to allow us to go ahead.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be on this web page. This policy was last updated 9 May 2018.

How to contact us

If you have any queries regarding our privacy policy, or our data usage, please email us.